Last updated: 22 October 2026
1. Who we are
The controller of your personal data is Liebe OÜ, registry code 16292022, Virbi tn 7, 13629 Tallinn, Estonia (“Levio”, “we”). Contact for privacy matters: info@levio.guru.
This policy explains how we process personal data when you use levio.guru (the “Platform”). It applies together with our Terms and Conditions.
2. What data we collect
- Account data: username, email address, password (stored encrypted), name and profile details you choose to add.
- Vendor profile and listings: public profile, description, photos, location, contact email, website, prices and other listing content.
- Bookings and payments: what you booked, dates, amounts, order details and the answers to booking requirements. Card and financing details are handled by the payment provider, not stored by us.
- Communication: messages sent through the Platform, reviews, listing reports and claims, and emails you send us.
- Sign-in with Google: if you choose it, we receive your name, email address and profile picture from Google.
- Technical data: IP address, browser and device information, language, pages visited, and data from cookies and similar technologies (see section 8).
3. Why we use your data and on what legal basis
- To create and run your account and provide the Platform – performance of a contract (GDPR Art. 6(1)(b)).
- To process bookings and payments and send related notifications – performance of a contract.
- To show Vendor profiles and listings publicly – performance of a contract with the Vendor.
- To keep the Platform safe, prevent fraud and spam, and handle reports and disputes – our legitimate interests (Art. 6(1)(f)).
- To keep accounting records and meet other legal duties – legal obligation (Art. 6(1)(c)).
- To send newsletters or search alerts and to use non-essential cookies – your consent (Art. 6(1)(a)), which you can withdraw at any time.
4. Who we share data with
Customers and Vendors see the information needed for a booking (for example, the Vendor sees the Customer’s name, contact details and booking details). We also use service providers that process data on our behalf:
- Hosting and email delivery: Zone Media OÜ.
- Payments: WooCommerce payment processing and ESTO (Estonia) for payment and financing options.
- Google (Sign-in with Google; maps and location search).
- Cookie consent: Cookiebot by Usercentrics.
- Analytics: Google Analytics.
We may also disclose data where required by law or to protect our rights. We do not sell personal data.
When a Vendor receives a Customer’s data for a booking, the Vendor processes it as an independent controller for the purpose of providing the booked service and is responsible for doing so lawfully.
5. Transfers outside the EU/EEA
Some providers (for example Google or Automattic) may process data outside the EU/EEA. Where this happens we rely on an adequacy decision (such as the EU–US Data Privacy Framework) or Standard Contractual Clauses.
6. How long we keep data
- Account and profile data: while your account is active, and up to 12 months after it is closed.
- Bookings and invoices: for 7 years, as required by Estonian accounting law.
- Messages and reviews: while your account is active, unless removed earlier.
- Technical logs: up to 30 days (server access logs are kept by our hosting provider under its own retention rules).
7. Your rights
You have the right to access your data, correct it, delete it, restrict or object to its processing, receive it in a portable format, and withdraw consent at any time. You can edit most data in your account settings; for anything else contact info@levio.guru. We will reply within one month.
You may also lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee) or the data protection authority of your country.
8. Cookies
We use strictly necessary cookies to keep you signed in, remember your language and run bookings. With your consent we may also use preference, statistics and marketing cookies. You can change your choice at any time via the cookie banner.
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9. Security
We use appropriate technical and organisational measures, including encrypted connections (HTTPS) and hashed passwords, to protect your data. No online service is completely secure, so please use a strong, unique password.
10. Children
The Platform is not intended for children under 16. We do not knowingly collect their data without the consent of a parent or guardian.
11. Changes to this policy
We may update this policy. We will inform registered users of material changes, and the date above shows the latest version.
12. Contact
Liebe OÜ, Virbi tn 7, 13629 Tallinn, info@levio.guru.